These conditions regulate the operation and functioning of the distance selling service of Matties Salva (hereinafter Matties Bags) and are conceived as a complement to the General Conditions of Use of the website, the Privacy Policy, the Legal Notice and any other legal texts that are published in

Likewise, the User is informed that these conditions have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 regulating Telephone or Electronic Contracting with general conditions developing article 5.3 of Law 7/1998 and Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws and any other applicable legal provisions.

The User who acquires products through admits having read the present conditions and expresses its full and unreserved adhesion to each and every one of them.

The conditions described here may be modified at any time at the request of Matties Bags, so these conditions will only be valid for the purchase made by the user at the time of reading them. For this reason, Matties Bags informs the User that they must read the conditions in each purchase made through .

Finally, Matties Bags shows that the User will be able to access these conditions at any time, without having to buy a product through . Likewise, the user may store them in their computer system and, where appropriate, obtain a physical copy by printing them.

If you have any questions related to these conditions can contact us through the following email address or through the following telephone +34 96 575 60 51.


On the one hand, Matties Salva (hereinafter Matties Bags), with C.I.F. B03088366 and registered office at - Plaza España 21-23 Gata de Gorgos and address for the purpose of notifications at the same address registered in the Mercantile Registry of Alicante , Volume 540 , Book 195 , Folio 140, Page 4580.

And, on the other hand, by the User, whose data are entered by him in the registration form to make the purchase of a Matties Bags product upon acceptance of these conditions.


The purpose of the contract is to regulate the Particular Conditions of Contract for the products marketed by Matties Bags.

Access to the information is completely free, while the service of purchasing products is onerous, specifying at all times the current prices of the product, freight and tax charges.

Also, the User, prior to making the purchase, may obtain a full description of the product and its characteristics, which will also be provided in the "Order Confirmation".


The products offered through this website will be available in Spanish territory and part of Europe.

Likewise, the contracting procedure will be carried out in the Spanish language in all cases and English if the user selects this option, Matties Bags being able to establish the possibility of carrying out the contracting of the service in other specified languages.


The procedure of contracting the product is carried out through the website is carried out completely electronically. The steps to carry out the procurement are as follows:

Product selection:

The User must click on the product that interests him/her. The selected product will appear in an image of bigger dimensions and the User will obtain a detailed card of the same one, in which the own characteristics are shown, the available sizes according to the international standards, the image of the product from different perspectives, if the commerce decides to extend a greater information of the product, the price, and the possible promotions, offers or discounts which will be clear and expressly identifiable.


Just click on "ADD TO SHOPPING BAG" so that the product in question goes to "BAG" and the system will give you the option of "KEEP BUYING" or "GO TO SHOPPING BAG".

In the case of "KEEP BUYING" you will see in the upper right part of the screen the "BAG" section, which will reflect the amount of products added to the mentioned shopping bag.

And if you access "GO TO SHOPPING BAG" the page will appear where all the products selected so far will be indicated. If you want to delete a product, check the option Remove from the "x" on the right of the price, then the system will ask "Do you want to remove this product from the shopping bag?" so you can "ACCEPT" or "CANCEL" this action. You will also have the possibility to continue buying by clicking on any section of the menu on the left, or proceed to the contracting phase itself, if you click on "NEXT" while in the "BAG" page.

Data entry or registration phase

Secondly, once the "Checkout" button has been clicked, the User Registration phase begins. There are two ways to do this.

a) First, the New User Registration:

If you register as a new user, the following personal data will be requested:

Chosen password and Confirmation of the same.
Likewise, the following contact details of the User will be requested:
Complete postal address
Other address
Contact telephone

The User is informed that only the fields marked with an asterisk must be filled in.

Likewise, in the present registration form, the User will be asked for his/her express authorisation so that Matties Bags can send him/her by e-mail commercial information relating to the products of the brand, the holding of contests and draws for Matties Bags products, promotions as well as any other information of an advertising nature. Without prejudice to the informative communication relating to the treatment of the User's personal data included in the registration form itself, the User is recommended to access the Privacy and Data Protection Policy for further information in this regard.

b) Registered Users may enter their User Name and Password. Automatically the contact information of the last purchase will be uploaded into the system, the user must confirm it or may, otherwise, modify or rectify the information for the order you are making.

Shipping data:

In the third phase of the procedure, and either having registered as a new User or having entered the user name and password in the case of already having an account, the shipping address will be indicated on the left side of the screen, which will coincide with the address filled in the previous section or with the one that the users who were already registered had made their last purchase.

The user will have a section to introduce comments and in any case will be able to correct the errors that could have committed when introducing the information as well as to edit, to modify and to erase any information relative to its personal data acceding to the section of "My Account".

Method of payment

The User must choose between the different forms of payment that Matties Bags makes available, which are: credit card or PayPal.

If the User chooses the credit card option, he must provide the following information:

Name of the holder, type of card, card number and security code (CVV).

If the User chooses the PayPal option, the following information must be provided:

PayPal identification details, if you are a registered user; or details needed to make the payment (cardholder name, card type, card number).

Purchase Summary and Payment Authorization

In this step, the following data is shown:

Delivery Data and Shipping Method: Data on the type of shipment chosen, the delivery address chosen as well as the product chosen.

Customer's personal observations: Observations made by the User in the section "Shipping data" in relation to the delivery of the product.
Breakdown of the Products selected, specifying Type, Price, Taxes, Shipping and Transport Costs and Discounts.
Data relating to Payment: Data provided to make payment.

If the User is satisfied with the summary of purchase, he must click on the link "Checkout".

If the User does not wish to enter into the contract and wants to end the purchase process, please do not make the order all without prejudice that, if you authorize payment and formalize the contract, the User may exercise his right of withdrawal and those other rights that the law recognizes.

The cancellation of the purchase process through the procedure established for this purpose will imply that all the information that the User has introduced up to the moment - through the different procedures of the purchase process and in relation to that determined purchase - will be deleted in such a way that Matties Bags will not keep the data indicated. On the contrary, Matties Bags will keep the User registration data so that the user can speed up their future purchase processes,

Users may at any time modify their information, request their cancellation from the service or exercise their rights of access, rectification, cancellation and opposition. For further information, the User is recommended to consult section 14 of these conditions.


There will be no contract between Matties Bags and the User in relation to any product until their order has been expressly accepted by Matties Bags (even if it has already been charged to the bank account provided by the User). If the order is not accepted and a charge has already been made to the bank account provided by the User, the amount of the same will be refunded in full within a maximum of thirty days.

To place an order, you must follow the online purchasing procedure described in section 4 of these conditions and click on "Place Order". After this, you will receive an email acknowledging receipt of your order ("Order Confirmation"). The contract for the purchase of a product between Matties Bags and the User will be formalized only when the User receives the Order Confirmation.

In this regard, the User is made aware that all orders for products that are made through are subject to the availability of the same and, in this regard, if there are difficulties in terms of supply, or if there are no items in stock, Matties Bags reserves the right to provide the User with information about substitute products of equal or higher quality and value that the User may order. If you do not wish to place an order for such substitute products, we will refund any amount that may have been paid by the User within 30 days at most.


Both parties -Matties Bags and the User- expressly declare that the fact of following telematically all the steps described in point 4 for the purchase process of Matties Bags products, implies the complete and express acceptance of these particular contract conditions, understood as sufficient to contract.


The price of Matties Bags products that the User can purchase through will always be published next to each product and will be displayed in Euros. The published price is the full final price of the product, so it includes all applicable taxes under current legislation as well as shipping costs or any others that affect the user. In any case, Matties Bags will provide the User with the price broken down during the purchase process, allowing the User to know the exact amount of the product and the other concepts indicated above.

Also, Matties Bags shows that the Offers, Promotions and Discounts that appear published in will be conditioned and limited to the product on which they are announced, the period of time that is established as well as the other conditions that, unilaterally, Matties Bags decides to establish. In any case, Matties Bags will indicate clearly, visibly and expressly the information mentioned above so that the User can distinguish and understand the Offer, Promotion or Discount.


The method of payment of the order will be the one that the User chooses when placing the order, from among the methods of payment allowed by Matties Bags. The User may choose to pay by credit card or Paypal. Payments can be made by Visa, Visa Electron, MasterCard, Maestro, 4B, Red 6000 and Discover. The card with which payment is made must be the property of the User who purchased the Matties Bags product. In the event that the credit and/or debit card holder and the User are different persons, it is an unavoidable requirement that the purchase be made by the card holder. To such effects, Matties Bags is exonerated of any responsibility derived from the breach of the present clause, not responding Matties Bags of the purchase made by a User with the card of ownership of a third party.

The payment through PayPal guarantees the confidentiality of the data of the card of the User. In the case of payment by credit card through PayPal from an account not registered with PayPal, the order will not be sent until it has been verified the identity of the cardholder with whom the order has been placed.

To such effects, Matties Bags is exonerated of all responsibility in relation to the confidentiality and security of the information and data provided by the User on the occasion of the payment of his purchases through credit or debit card, in the measure in which the treatment of this information and data is not exclusive.


The delivery time of the product in Spain peninsula will depend on the delivery system established with the different transport agencies. In general, the time can be estimated between 24 and 48 hours but sometimes, some products may exceed these estimated times for various reasons such as product customization, assembly, manufacturing or other similar factors that may exceed this shipping time. Matties Bags informs the User that the purchase will be deemed formalized from the moment the User receives - at the email address indicated during the contracting process - the confirmation by Matties Bags that the purchase was successful . The delivery period outside the Spanish territory will not exceed thirty (30) days if the store decides to sell its products abroad.

Matties Bags will deliver its products through the transport agency contracted for this purpose. The product will be sent to the address exactly provided by the User in the form that is completed to make the purchase through . Therefore, the User is requested to check prior to the formalization of the purchase that you have entered their contact details correctly. In this sense, Matties Bags is exonerated of any responsibility in the case that the delivery of the product cannot be executed or is executed with delay due to the inaccuracy or incompleteness of the data, due to the absence of the User or due to Force Majeure. "Case of force majeure" shall mean all those causes that could not have been foreseen, or even foreseen were inevitable, and that result in the breach of any of its obligations. Among them, but not limitingly, strikes, both of its own workers and of tr

(a) the use of force majeure, insurrections or revolts, as well as regulations issued by any civil or military authority, natural catastrophes such as earthquakes, floods, lightning or fires, wars, lock-outs or any other situation of force majeure.

The User is reminded that in no case will be charged for the transport and delivery of the product at the time of receiving it, although any cost of transport and delivery arising from the purchase of a product through will be indicated and if applicable, charged, exclusively at the time of making the purchase through .


The User will be able to exercise his right of withdrawal - leaving without effect the contract celebrated between the User and Matties Bags- without need to justify his decision and without penalization of any kind. However, the User must bear the direct costs arising from the return of the product purchased if any. The return of products purchased through Spain (Peninsula and Balearic Islands) and Portugal has no cost.

The User has a period of fourteen (14) days to exercise its right of withdrawal from the time it receives - at the address designated for this purpose - the product purchased through .

In order to be able to effectively exercise its right of withdrawal, it will be an indispensable requirement that the User completes the return form, which is accessible in the "Changes and Returns" section of the website. For this reason, it is recommended that the User, prior to completing the return form, carefully read the information contained in the aforementioned section so that the exercise of the right of withdrawal becomes effective.

The User must return the product purchased to Matties Bags in perfect condition, being cause for denial of the right of withdrawal that the product had been used or damaged by the User. Also, you must return it following the instructions set out in the section "Changes and Returns" of this website.

Once the right of withdrawal has been exercised, the User will receive an e-mail confirming the acceptance (if the returned order is correct) of the return and Matties Bags will proceed to make the refund. Matties Bags will reimburse the user - in the same bank account through which the payment of the purchased product was made through the economic amount for which the User purchased the product and which is reflected in the "Order Confirmation". Matties Bags will refund the money as soon as possible and, in any case, within thirty (30) days after Matties Bags receives the document through which the User exercises its right of withdrawal.


In cases in which the User, at the time of delivery, considers that the product does not comply with the provisions of these conditions, should contact Matties Bags immediately by sending an email to the address 

by providing information about the product and the damage it suffers, or by calling the number .

The User must return the product to the address indicated in the first section of these conditions, which is also reflected in the return form which can be accessed in the section "My Account" - "My Returns".

Matties Bags will carefully examine the returned product and will inform the User to the e-mail address provided by the User, within a reasonable period of time, if the return or replacement of the product (if applicable) is appropriate. The return or replacement of the product will take place as soon as possible and, in any case, within 30 days of the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds.

The amounts paid for those products that are returned because of any tare or defect, when it really exists, will be reimbursed in full and the costs incurred by the user to return it to us. The refund will be made on the same credit card that was used to pay for the purchase.

The rights recognised by the legislation in force are not affected.


The information or communications that Matties Bags sends to the User will be in writing. The User accepts that communications with Matties Bags are electronic. For contractual purposes, the User consents to use this electronic means of communication and acknowledges that any contract, notification, information and other communications that Matties Bags sends electronically complies with the legal requirements to be in writing. The notifications sent by the User should preferably be made to the contact addresses published in the "CONTACT" section of .


The User will be able to present before Matties Bags their complaints and claims or request information about the products offered or contracted through the following channels:

By writing to the following address: Pza. España, 21-23 - CP 03740 - Gata de Gorgos (Alicante)
By sending an e-mail to the following address:

Matties Bags will respond to the User as soon as possible and in any case within a maximum period of one month from the submission of the claim.


In accordance with Organic Law 15/1999 on the Protection of Personal Data (LOPD), the User, as a contracting party, acknowledges that he/she is informed and consents to his/her personal data generated during the execution of the contractual relationship being necessarily processed in a file which is the responsibility of Matties Bags with the aim of carrying out the management, development, fulfilment and control of the contractual relationship, as well as the postal or electronic sending of communications and documentation linked to said relationship, the agenda of contacts and the maintenance of historical commercial relations. The data will be transferred to other third parties in the cases legally provided for such as financial auditors, competent administrative bodies for reasons of control, registration and inspection.

Likewise, from the moment the User carries out a purchase process in and validly formalises the contractual relationship with Matties Bags, their personal data will be stored in a file under the responsibility of Matties Salva (Matties Bags) for the following purposes: carry out the management, development, compliance and control of the contractual relationship, management of the order placed, identify you as a client of Matties Bags, sending and personalization of documentation related to the business relationship, provide you with user access and password to the specific web area of registered users, agenda contacts as well as proper economic management, accounting and tax billing and administration, development and management of the business relationship with customers and maintenance of historical commercial relations. The communication of the data by the interested party for the fulfillment of the above mentioned purposes has the following characteristics

In case of controversy, banking entities, for the collection of the acquired product, Tax Agency, for the fulfillment of fiscal obligations, and to any other third parties to whom, by virtue of the mentioned regulation, it is necessary to carry out the cession, to assure the good development of the contracted service and, in general, of the foreseen purposes.

Matties Bags also informs the interested party that their data may be transferred to ot 

other third companies that subcontract Matties Bags to collaborate in the total or partial execution of the services to be rendered.

The User undertakes to inform Matties Bags of any variation in the data while the contract is in force so that the aforementioned entity can proceed to update it. As long as the opposite is not communicated to Matties Bags, it will be understood that the data provided by the User are exact and current.

For its part, if during the execution of the contract the User must provide personal data concerning third parties, must, prior to their inclusion, inform such third parties of the extremes contained in this communication and in any case, the purpose of the transfer. To such effects, the communication of personal data of third parties is conditioned to the principle of necessity and proportionality and to the communication of current and truthful data, and requires with previous character to inform and to request the consent to these third parties for the treatment of their unless a legal qualification exists to the effect.

Finally, the User is informed that, in the event that he/she expressly authorises the receipt of advertising by means of the registration form, his/her data will be processed for the purpose of sending him/her to the e-mail address indicated by the User, advertising and commercial information relating to the products marketed by Matties Bags, as well as information relating to promotions and competitions organised by Matties Bags.

Under Article 21.2 and 22.1 of the LSSICE, the User is informed of his right to oppose the processing of his data for promotional purposes for the receipt of commercial communications as well as his right to revoke at any time the consent given to the effect with the simple notification of his will to Matties Bags.

To this end, the user may address his or her opposition by sending an e-mail to the following address:, with the subject "OPPOSITION LSSICE", as well as the right to revoke his or her consent by requesting cancellation of the service for receiving commercial communications by e-mail by sending an e-mail to the following address:, with the subject "CANCEL".

Also, Matties Bags informs the user of the possibility of exercising their rights of access, rectification, cancellation and opposition by written request addressed to Matties Bags at the following address: - or the one that replaces it and is communicated in the General Registry of Data Protection. To such effects, the interested party must send Matties Bags the written communication indicating the request or right that it exercises together with a copy of its DNI or valid document in right that accredits its identity. The User can also exercise their rights by sending a photocopy of their ID on both sides - or an equivalent document - to the email .

For more information, consult our Privacy Policy.


These general conditions are governed by Spanish law.

The parties, expressly waiving their own jurisdiction, submit to the resolution of any disputes that may arise to the Courts and Tribunals and, where appropriate, the Arbitration Tribunals to which Matties Bags is adhered at the time of the controversy.


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